Return & Refund Policy

Last Updated: March 25, 2026

Thank you for shopping with Shila Puro. Our Return & Refund Policy is designed to provide a clear and straightforward experience regarding returns, refunds, and exchanges. Please review the following guidelines carefully.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: info@shila-puro.com
Address: Dover, Delaware 19901, United States

Policy Overview

• Return Window: 14 days from the date of delivery.

• Refund Processing Time: Up to 10 business days after receiving and inspecting the returned item.

• Return Shipping Costs: Paid by the customer, except when the item is defective or incorrect.

Order Cancellations

Orders may be canceled within two (2) hours of purchase by contacting our customer support team. If your order has already been shipped, please follow the return procedure below.

Return Eligibility

To qualify for a return, the following conditions must be met:

• Items must be returned within fourteen (14) days of delivery.

• Products must be unused, unopened, and in their original packaging.

• Proof of purchase, such as an order number or receipt, is required.

• Certain items, including hygiene-sensitive products and personalized items, are non-returnable once opened.

Return Instructions

Step 1 – Contact Support

Email us at info@shila-puro.com and provide:

• Your order number.

• The reason for the return.

• Photos, if applicable.

Step 2 – Receive Return Authorization

Our support team will review your request and provide return instructions if your request is approved.

Step 3 – Package the Item Securely

Please ensure that the product is properly packaged and includes all original packaging and labels.

Step 4 – Ship the Product

Use a reliable shipping service with tracking. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Policy

Inspection and Approval

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund request within seven (7) business days.

Refund Processing

Approved refunds will be issued to the original payment method within ten (10) business days. Depending on your bank or credit card provider, additional time may be required for the refund to appear on your statement.

Refund Confirmation

You will receive an email confirmation once your refund has been processed.

Exchanges

We offer replacements or exchanges for defective or incorrect products. Please contact us within fourteen (14) days of delivery to initiate the process.

If you ordered the wrong product or size, please follow the return process and place a new order separately.

Exceptions and Special Cases

Defective or Damaged Products

Please report damaged or defective items within forty-eight (48) hours of delivery. We will arrange a replacement or provide a refund at no additional cost.

Incorrect Products

If you receive the wrong item, we will cover the return shipping costs and send the correct product free of charge.

Lost Packages

If your package does not arrive within the estimated timeframe, please contact us so we can initiate an investigation with the carrier.

Processing Timeline

• Returns must be initiated and shipped within 14 days of delivery.

• Returned items are inspected within 7 business days after arrival.

• Approved refunds are processed within 10 business days following inspection.

Return Address

Approved returns should be sent to:

Shila Puro – Wealth Innovations LLC
Dover, Delaware 19901
United States

Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

Email: info@shila-puro.com

Mailing Address:
Shila Puro – Wealth Innovations LLC
Dover, Delaware 19901
United States