Shipping Policy of Shila Puro

Who We Are

Wealth Innovations LLC ("Shila Puro", "we", "us", or "our") operates the website shila-puro.com (the "Site"). Our priority is to provide every customer with a clear and hassle-free shipping experience. Please review the details below.

Shipping Costs

Free Shipping: We offer free standard shipping on all orders.

Delivery Area: We currently ship within the United States.

Future Expansion: We plan to expand shipping to additional countries in the near future.

Order Processing Time

Processing Time: Orders are processed within 1–2 business days, Monday through Friday.

Cut-Off Time: Orders placed before 10:00 PM (GMT+01:00) Central European Time (Amsterdam) are processed the same day. Orders placed after this time will be processed on the next business day.

Non-Processing Days: Orders are not processed on weekends or U.S. public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 5–7 business days after processing, depending on the destination. Delivery times are estimates and may vary due to factors beyond our control, including carrier delays, weather conditions, customs procedures, or other unforeseen circumstances.

Shipping Process

Carriers: We work with trusted shipping providers such as DHL, FedEx, and USPS to ensure safe and efficient delivery.

Tracking Information: Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment in real time.

Lost or Damaged Items

Damaged Orders

If your order arrives damaged, please contact us at info@shila-puro.com within 48 hours of delivery. We will work to resolve the issue as quickly as possible.

Lost Orders

If your order is lost during transit, please contact us immediately. We will investigate the matter with the carrier and provide a replacement or another appropriate solution.

Contact Us

If you have any questions or concerns regarding this Shipping Policy, please contact our support team:

Shila Puro – Wealth Innovations LLC
Email: info@shila-puro.com
Address: Dover, Delaware 19901, United States
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)